FAQ

1 / DO I NEED A PRESCRIPTION TO ATTEND?

We are a private clinic, you do not need a prescription to book an appointment. However, if you have extended health care benefits, they may have a prescription requirement. It is always a good idea to contact your insurance company to ensure that you have everything you need to maximize your benefits.

2 / ARE YOU ABLE TO DIRECT BILL MY EXTENDED HEALTH CARE PLAN?

Yes. We direct bill to most insurance companies. Including but not limited to:

Alberta Blue Cross
Claim Secure
Desjardins Insurance
Equitable Life
Greenshield/SSQ
GroupHealth
Chamber of Commerce
Cowan
Canada Life (formerly Great West Life)
Industrial Alliance
Johnson Inc.
Manion
Manulife
Maximum Benefit
Standard Life
Sunlife
DVA/RCMP

Some companies do not allow electronic submission, and some types of therapies cannot be direct billed for due to reasons outside of our control.

3 / ARE YOU COVERED BY ALBERTA HEALTH CARE?

As a private clinic we are not covered by Alberta Health Care, but we do offer direct billing to extended health care plans.

4 / HOW LONG ARE APPOINTMENTS?

Your first assessment usually takes about an hour for most treatments. Follow-up appointments are approximately 30 minutes for Physiotherapy and Pelvic Health, and 20 minutes for Chiropractic

5 / DO YOU HAVE A SENIORS RATE?

We offer a discounted rate for senior’s after the initial assessment with Physiotherapy. This rate applied to those 65 years of age or older. We also offer a seniors rate for Massage therapy sessions

6 / Do YOU have a wcb contract?

Yes we do! We offer treatment with physiotherapy, Massage Therapy and chiropractic care that are all covered under an approved WCB file. You must have your WCB claim number, and paperwork completed prior to your initial assessment

7 / DO I NEED AN ULTRASOUND/XRAY BEFORE COMING?

If you have had any imaging we encourage you to bring them to your appointment but it isn’t necessary. your practitioner may ask to see these images. If you consent we will reach out to your physician.